Position Overview

The role of Content Marketing Specialist, located in our Dubai headquarters, opens up an exciting opportunity to be part of a dynamic and multicultural team. The position involves reporting directly to the Marketing Manager and offers a significant prospect to contribute to a company known for its innovative approaches and exceptional commitment to quality in the maritime sector. This role represents a chance to grow professionally within a globally recognized organization in the industry.

Location

Dubai, UAE

Key Responsibilities

• Develop, execute, and continuously refine comprehensive content marketing strategies to engage diverse audiences and align with our business goals.
• Create and manage versatile content across various platforms including, but not limited to, email newsletters, case studies, press releases, corporate presentations, product presentations, and social media content, ensuring alignment with our brand and best practices.
• Develop and implement content promotion strategies across owned channels, leveraging both organic and earned media to maximize reach and engagement.
• Play a key role in the planning and execution of integrated marketing campaigns, encompassing both paid search and social media advertising, to drive lead generation and achieve conversion targets.
• Direct and produce engaging content for the brand’s social media channels, fostering interaction and cultivating a positive brand image.
• Coordinate with various departments to meet content needs for different initiatives, ensuring brand consistency.
• Analyze content performance to refine strategies and enhance engagement and conversions.
• Develop and produce content that is optimized for SEO to enhance visibility, improve organic search rankings, and increase traffic.
• Regularly engage with stakeholders to gather feedback on content effectiveness and to align future content with user needs and business objectives.
• Implement processes for the regular review and archiving of outdated content to keep content repositories current and relevant.
• Continuously research market trends and audience preferences to refine content strategy and ensure alignment with user expectations and interests.
• Continuously identify and integrate emerging technologies and platforms to innovate content strategies, enhance audience engagement, and maintain a competitive edge.
• Maintain an up-to-date database of contacts, ensuring compliance with data protection and privacy laws.
• Monitor and optimize mailing lists to improve delivery, open rates, and click-through rates, while also managing subscribe/unsubscribe processes efficiently.
• Maintain organized content repositories to ensure easy access for both internal teams and external stakeholders, thereby enhancing collaboration, customer engagement, and support.

Qualifications, Skills, and Experience

• Master’s or Bachelor’s degree in Marketing, Communications, Journalism, or a related discipline.
• At least 3 years of experience in content marketing and communications, with proven results in developing and executing successful campaigns.
• Solid skills in using content management systems (CMS), as well as experience with email marketing automation tools and customer data platforms (CDP).
• Knowledge of analytics and performance measurement tools like Google Analytics, Google Search Console, Rank Math, SEMrush, Ahrefs, or similar.
• Exceptional writing and editing skills, coupled with strong verbal communication abilities. Must have a keen eye for detail and a commitment to producing high-quality content.
• Strong analytical and problem-solving skills with the ability to interpret data and make data-driven decisions to create impactful content programs that drive key metrics.
• Ability to navigate cross-departmental collaboration, meet tight deadlines, and adapt quickly to changing priorities.
• Familiarity with basic graphic design principles and tools like Adobe Creative Suite (optional, but often beneficial).

What Elcome Offers

• An engaging and inclusive work environment.
• Career advancement opportunities.
• A competitive salary and comprehensive benefits package.

Position Overview

We are looking for a Senior Finance Executive – Ecommerce to join our team. This role will be responsible for managing the end-to-end financial processes within our E-commerce operations, ensuring smooth financial transactions, compliance with tax regulations, and driving improvements in financial workflows. You will collaborate with cross-functional teams to ensure that financial operations scale effectively with business growth.

Location

Dubai, UAE

Key Responsibilities

• Develop and refine procedures for handling end-to-end financial processes, including invoicing, credit notes issuance, refunds, chargebacks, and dispute management.
• Manage and enforce compliance with European Union VAT regulations in addition to GCC region tax requirements and other relevant local regulations.
• Work closely with tax advisors and legal teams to update procedures considering emerging legislation and global taxation changes.
• Collaborate with cross-functional teams (e.g., sales, IT, marketing, customer service) to develop streamlined workflows, ensuring that financial practices meet business growth and scalability targets.
• Coordinate and manage documentations to create, set up, and maintain multiple payment gateways in different countries.
• Assess and enhance processes to manage exchange rate risks and currency conversion issues.
• Drive improvements in financial systems to handle complex transactions involving varied currencies.
• Liaise with customer service and technical teams to address and resolve transaction discrepancies.
• Prepare detailed management, financial, and compliance reports, highlighting trends, anomalies, and areas for process improvements.
• Conduct periodic audits of financial transactions to ensure adherence to internal controls and regulatory guidelines.
• Work alongside internal teams (e.g., D365 Finance & Operations, PowerBI) and external vendors/integrators to ensure synchronized financial data flow.
• Act as a liaison for external auditors, tax authorities, and regulatory bodies related to digital commerce.

Required Qualifications and Experience:

• Minimum of 5 years of experience in financial management specifically within the e-commerce industry.
• Hands-on experience managing multiple payment gateways, multiple entities in various tax regions, multi-currency transactions, invoicing systems, and automated recurring billing processes.
• Demonstrated experience managing VAT compliance (especially EU VAT) and working with regulations in GCC regions.
• Proficiency with ERP systems (e.g., Microsoft Dynamics 365), financial software, and accounting tools.
• Experience with automation processes in financial operations and knowledge of integrating technical solutions with finance systems.
• Experience in assessing financial risks associated with currency fluctuations, fraud, and compliance breaches.
• Experience with API-driven integrations between financial systems and third-party services (e.g., payment processing platforms, ERP systems).
• Experience in driving process improvements that optimize operational efficiency and customer satisfaction.

Position Overview

Elcome International is currently seeking a dedicated and skilled VSAT Engineer for our operations in Al Khobar, Saudi Arabia. This role is crucial for installing, maintaining, and troubleshooting VSAT systems, ensuring robust connectivity for our diverse clientele in maritime, oil & gas, and telecommunications sectors.

Location

Al Khobar, Kingdom of Saudi Arabia

Key Responsibilities

• Install, configure, and commission VSAT systems for new and existing clients, including satellite dishes, modems, and associated equipment.
• Perform regular maintenance, system upgrades, and troubleshooting to ensure continuous service availability and reliability.
• Diagnose and resolve any issues related to VSAT connectivity, hardware, and software, providing timely solutions to minimize service interruptions.
• Offer remote and on-site support to customers for any technical queries related to satellite communication systems.
• Conduct site surveys to determine optimal equipment installation locations based on customer needs and environmental considerations.
• Maintain detailed reports of installation activities, system configurations, and service tickets, ensuring compliance with industry standards and company protocols.
• Interface with customers to understand their needs and provide recommendations for system optimization and upgrades.
• Provide training to clients on the operation and maintenance of their VSAT systems.
• Work closely with project managers, field engineers, and other technical teams to ensure the efficient and timely completion of projects.
   

Required Qualifications and Skills:

• Bachelor’s degree in Electronics, Telecommunications, Engineering, or related field.
• 2-5 years of experience in VSAT system management, including installation and troubleshooting.
• Advanced knowledge of satellite communication systems and familiarity with Ku-band, C-band, and Ka-band systems.
• Proficient with satellite alignment tools, spectrum analyzers, and RF measurement equipment.
• Experience in modulation, satellite routing, and network configuration is preferable.

Certifications:

• Industry-specific certification (i.e., iDirect, Hughes, Newtec) is preferred.

Personal Skills:

• Excellent problem-solving ability and attention to detail.
• Strong communication and customer service skills.
• Ability to work both independently and as part of a team.
• Adaptability to fast-paced environments.

Additional Requirements:

• Valid driver’s license with willingness to travel to remote locations.
• Capability to work in challenging outdoor settings.
• Understanding of safety and regulatory standards in the satellite communication industry.

Position Overview

We are seeking a technically proficient and motivated Pre-Sales Engineer to join our Connectivity Department. The ideal candidate will possess a CCNA certification, have 1–2 years of experience, and demonstrate a strong understanding of networking and communication technologies.

Location

Dubai, UAE

Key Responsibilities

• Collaborate with the sales team to understand client connectivity requirements for maritime applications.
• Design customized satellite communication solutions (VSAT, L-band, hybrid) including bandwidth planning, network architecture, and hardware recommendations.
• Deliver technical presentations and product demonstrations to prospective clients.
• Prepare technical proposals, quotations, RFP responses, solution diagrams, and BOMs.
• Liaise with OEMs, service providers, and internal teams to ensure solution accuracy and delivery.

Required Qualifications and Skills:

• Bachelor’s degree in IT, Electronics, Telecommunications, or a related field.
• Cisco Certified Network Associate (CCNA) – required.
• 1–2 years of experience in a technical pre-sales, network engineering, or support role.
• Knowledge of IP networking, routing, switching, firewalls, etc.
• Strong interpersonal, communication, and presentation skills.
• Ability to work in a fast-paced, customer-oriented environment with attention to detail.
• Proficiency in Microsoft Office, Visio (for network diagrams), and CRM tools.

Required Qualifications and Skills:

• Exposure to maritime communication systems (Inmarsat, Iridium, VSAT, Starlink, etc.).
• Familiarity with satellite modems, routers, and network monitoring tools.
• Additional certifications such as CompTIA Network+, CCNP, or vendor-specific training (e.g., Intellian, Cobham) are a plus.

Position Overview

We are seeking a proactive Emirati Administrator to join our team and support various departments by managing documentation, handling customer inquiries, and maintaining accurate records. In this role, you will coordinate with internal departments to ensure smooth operations and assist in the preparation of proposals and presentations. Compliance with relevant standards and regulations is crucial. Additionally, you will monitor customer satisfaction and address any concerns promptly, playing a key role in maintaining our commitment to excellent service delivery. This position is ideal for organized, efficient individuals looking to make a significant impact in administrative support.

Location

Dubai, UAE

Position Overview

We are offering an opportunity for Emirati nationals to embark on a career as Junior Service Engineers, focusing on Marine Navigation, Communication, and Automation systems. This role involves preparing spare parts lists, conducting system surveys, and participating in project executions, including equipment installation and commissioning. Additionally, you will manage local purchases, engage in equipment programming, and attend regular product and technical training sessions to continually enhance your skills. This position is ideal for motivated individuals looking to advance their technical knowledge and apply their engineering expertise in a dynamic marine setting.

Location

Dubai, UAE

Position Overview

We are seeking a meticulous Emirati Service Coordinator to oversee critical functions within our company. This role involves managing data entry in ERP systems (D365 & CRM), creating service orders, and maintaining essential documents such as service manuals and quality records. Additionally, the coordinator will be responsible for handling service reports, calibration records, and overtime claims, ensuring all updates are accurate and communicated efficiently with our customers. The ideal candidate must demonstrate exceptional organizational skills, attention to detail, and the ability to communicate effectively in a dynamic environment.

Location

Dubai, UAE

Position Overview

We invite Emirati graduates to apply for the position of Trainee Product Engineer, where you’ll have the opportunity to assist with various pivotal tasks. Your responsibilities will include reviewing RFQs and customer inquiries, preparing cost estimations, and formulating precise quotations to facilitate customer decisions. You’ll collaborate closely with our sales team, participate in site visits for a hands-on experience, and offer technical support where necessary. Additionally, you will be in charge of maintaining accurate product documentation and ensuring all processes adhere to industry regulations. This role is designed for individuals with a propensity for technical details and a dedication to contributing to the company’s success through diligent support and learning.

Location

Dubai, UAE

Position Overview

An exciting opportunity awaits Emirati individuals looking to embark on a career in marine engineering as a Trainee Service Engineer. In this role, you will be instrumental in assisting our field service engineers with the installation, commissioning, and workshop repairs of an array of Marine Navigation, Communication, and Automation products. You’ll gain hands-on experience and valuable on-the-job training by attending service jobs onboard ships, equipping you with the knowledge and skills needed for performing independent services in the future. Beyond technical tasks, you’ll also contribute to project documentation and support onsite activities, laying a solid foundation for a successful career in marine service engineering.

Location

Dubai, UAE

Position Overview

We are seeking a highly skilled and experienced Electrical Design Engineer specializing in marine electrical systems to join our team. The ideal candidate will have at least 3 years of experience in designing low voltage (LV) and medium voltage (MV) panels tailored for marine applications. This role demands a profound understanding of marine electrical systems, exceptional problem-solving skills, and the ability to collaborate effectively with a multidisciplinary team.

Location

Dubai, UAE

Key Responsibilities

• Design and develop marine electrical LV and MV panels, ensuring compliance with industry standards and regulations.
• Perform detailed electrical calculations and analyses to support the design process.
• Create and review electrical schematics, wiring diagrams, and layout drawings.
• Collaborate with engineers, designers, and project managers to ensure seamless integration of electrical systems into overall marine projects.
• Conduct testing and validation of electrical panels to ensure performance and safety.
• Provide technical support and troubleshooting for electrical systems during the installation and commissioning phases.
• Stay updated on the latest advancements in marine electrical technology and incorporate new techniques and materials into designs as appropriate.
• Possess knowledge of Electric / Hybrid Electric systems, Battery Management systems, and Power Management systems.
• Prepare and maintain comprehensive documentation, including design specifications, test reports, and project records.
• Ensure effective management of project timelines and budgets.

Required Qualifications and Experience:

• Bachelor’s degree in Electrical Engineering or a related field.
• At least 3 years of experience in designing marine electrical LV and MV panels.
• Proficient in electrical design software and tools (e.g., AutoCAD, EPLAN, or similar).
• Strong understanding of marine electrical standards and regulations (e.g., IEC, IEEE, ABS, DNV GL).
• Experience in electrical calculations, load analysis, and protective device coordination.
• Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
• Skilled in managing multiple projects and prioritizing tasks efficiently.

Job Overview

We are seeking a Sales Manager with expert knowledge in the European market for marine communication and navigation equipment sales. The role involves strategic sales planning, expanding the customer base, and fostering growth in existing accounts. You will collaboratively work with our technical and customer service teams to ensure high levels of customer satisfaction and loyalty.

Location

Europe

Key Responsibilities

• Develop and execute strategic sales plans and targets for the European market.
• Maintain and nurture relationships with existing customers and principals.
• Identify new business opportunities, pursue leads, and expand the customer base.
• Negotiate contracts and close deals with customers and partners effectively.
• Conduct product demonstrations and presentations for customers and prospects.
• Represent the company at trade shows, exhibitions, and industry events.
• Gather and provide market feedback and competitive intelligence.
• Work closely with technical and customer service teams to ensure customer satisfaction and retention.

Requirements

•  Bachelor’s degree in Engineering, Business, or a related field.
• Minimum of 5 years of sales experience in marine communication and navigation equipment or related fields.
• Demonstrated track record of achieving and exceeding sales targets.
• In-depth knowledge of the marine industry and the European market.
• Excellent communication, negotiation, and presentation skills.
• Ability to work autonomously and collaboratively as part of a team.
• Willingness to travel frequently within Europe and occasionally internationally.
• Proficiency in English and at least one other European language.

Benefits

• Competitive salary with sales-target incentives.
• Performance-based bonuses.
• Health insurance and pension plan.
• Flexible working hours and location flexibility.
• Opportunity to join a global leader in marine technology.

Job Overview

We are looking for a SATCOM experienced Deputy Manager who will be responsible for aiding the Sr. Manager – Connectivity Department by managing day-to-day operations, providing leadership and direction to department staff, and closely working with other departments to achieve organization objectives.

Key Duties and Responsibilities

• Actively engage with the product team to address daily inquiries and project requests, ensuring customer proposals are drafted and shared promptly.
• Forge a strong relationship with the technical team to ensure all support tickets are resolved quickly and without escalation.
• Collaborate with the billing department to guarantee accurate and timely updating of sales invoices and airtime invoices in the system and share them with customers.
• Work hand in hand with the after-sales team to boost the revenue of the Connectivity Department through proactive promotion of our products and services.
• Attend customer meetings alongside the sales team to present our unique solutions and persuade them to choose our services.
• Regularly sync with vendors to discuss sales pipeline, potential market opportunities, new product introductions, and pricing updates for the forthcoming period.
• Work alongside the finance department to provide customers with detailed explanations to any invoice-related questions.
• Coordinate with the logistics team to ensure smooth and timely shipment of customer orders.
• Closely work with the legal department to ensure customer contracts are accurate.
• Attend industry exhibitions for the effective promotion of our connectivity solutions & services.

Generic Managerial Responsibilities:

• Lead and manage department operations, fostering a culture of teamwork and efficiency.
• Review department performance data regularly to measure productivity, identify areas for improvement, and find potential cost reduction opportunities.
• Develop and implement new processes and features to enhance workflow in the department.
• Allocate resources appropriately to meet departmental objectives.
• Maintain strong relationships with internal partners and external stakeholders.
• Represent the department in meetings and provide updates on performance, challenges, and projections.
• Ensure that all department activities adhere to legal guidelines and policies.
• Promote a culture of high performance and continuous improvement that values learning and a commitment to quality.
• Mentor and develop staff using a supportive and collaborative approach.
• Plan and implement effective employee performance management processes.
• Establishe effective decision-making processes that achieve the company’s long and short-term goals.

Qualification and Skills:

• Proven experience 4-5 years in a managerial role in a SATCOM industry.
• Experience with VSAT, IT Network & Solutions.
• Professional and proactive work ethic with the ability to work independently.
• Exceptional interdepartmental communication skills & an out of the box thinker.
• Excellent time management skills with a proven ability to meet deadlines.
• Proficient with Microsoft Office Suite or related software.
• Experience with project management.
• A degree in Computer Science, Electronics & Communication, or a related field.