Giving employees reasons to be proud of their careers at Elcome
There is something special about Elcome. We attract and retain exceptionally talented people to work in our marine business. We take care of our employees. We believe the words “Welcome to Elcome” should apply to our employees just as much as to our customers. Apply to join us.
Positioned for success
For employees who decide to build a career at Elcome, the growth opportunities are excellent and rewarding. There are incredible career opportunities available and we are committed to promoting from within for all our employees.
Ensuring a healthy and safe work environment for all employees is a top priority for Elcome. We aim to make safety a part of everything we do. We have workplace safety programs in place at regular intervals to ensure that our high safety standards and procedures are clearly communicated and observed on-the-job. As an important member of our team, you will be trained to identify and report any potential issues, and encouraged to offer suggestions to improve health and safety.
Hundreds of people have joined us during our 50-year history, and some have left for other opportunities or have set up small businesses in the same industry. However many do remain with us for careers spanning 15 to 25 years. Our employees who choose to stay with us have a common reason – we work as a family, for our families. Our average employee tenure (years of service) is currently 12.4 years, which can be considered as one of the highest in private companies in the Middle East within our industry.
Internship at Elcome
Product Engineer – Intern, Marine Automation
We are currently seeking a suitable candidate to join us as Product Engineer (Intern) in our Marine Automation department. The candidate will be privy to the complete life cycle of prominent projects and be expected to carry out engineering tasks as directed by senior staff. The duration of this internship assignment is approximately 6 months at our Dubai Headquarters.
- Produce designs for monitoring and control systems in accordance with latest marine standards and regulations
- Demonstrate knowledge of products available locally
- Design complete hardware and configure software for systems such as PLC’s
- Present cost-effective customized solutions
- Collaborate with internal teams, onsite engineers and customers
Candidate must possess a Bachelor’s Degree in Engineering (Electrical, Electronics & Communication or Mechatronics).
Candidate must be adept in PLC programming, Electrical CAD, E-Tap, power analysis software. Light level/lumen calculation experience will be considered advantageous.
As an apprentice, the candidate will be introduced to various automation control systems such as Alarm Monitoring Systems (AMS), Power Management System (PMS), Bridge Maneuvering System (BMS), environmental solutions, surveillance, and safety monitoring equipment. The prospective candidate will gain first-hand experience in the field as they visit vessels, perform inspections and complete on-board jobs. Moreover, the candidate will gain exposure to globally acclaimed manufacturers and new technologies. This internship role may lead to a permanent position within the organization.
Working at Elcome
We are seeking a seasoned Engineer with a minimum of 6 years’ experience in Marine and Industrial Automation solutions. The ideal candidate will have a profound understanding of formalizing the technical and commercial aspects of PLC and SCADA systems, proficiency in interpreting Process & Instrumentation Diagrams (P&ID), and a proven track record of successfully delivering customized solutions. As an integral member of our team, you will be responsible for concept building, project initiation, and engaging in technical and commercial discussions with OEMs and customers globally.
- Have hands-on experience in Marine and Industrial Automation solutions, demonstrating a strong command of PLC and SCADA technologies.
- Interpret and analyze process P&ID to design and implement tailored automation solutions.
Innovative Project Leadership:
- Take the lead in conceptualizing and initiating new projects, showcasing innovative thinking.
- Drive the development of customized solutions that align with client needs and industry standards.
Collaborative Team Player:
- Foster a positive and collaborative team environment, actively contributing to the success of the engineering team.
- Work closely with cross-functional teams to ensure the seamless integration of automation solutions.
Communication and Engagement:
- The candidate should be able to communicate well in English, both written and spoken.
- Effectively communicate with OEMs across the globe, engaging in technical and commercial discussions.
- Collaborate with manufacturers and customers to understand requirements and provide optimal solutions.
- Bachelor’s degree in Electrical and Electronics, Instrumentation Engineering, or a related field.
- Minimum of 6 years of hands-on experience in Marine and Industrial Automation solutions.
- Proficient in PLC and SCADA technologies.
- Strong understanding of process P&ID.
- Proven ability to initiate and lead projects with successful outcomes.
- Excellent communication skills for technical and commercial discussions.
- Positive attitude, being a team player, and the ability to work in a collaborative environment.
Knowledge of Auto CAD, Alarm Monitoring System, Boiler Control, Valve Control, Tank gauging, Power management Systems, Fire Detection and Suppression, Propulsion control system, etc.
Please submit your resume and a cover letter expressing your interest in the Engineer position. Highlight any coursework or projects related to Marine and Industrial Automation and share your eagerness to contribute to our team.
We are seeking a motivated and talented Junior Engineer with a minimum of 2 years’ experience in Marine and Industrial Automation solutions. This position provides an exciting opportunity to work closely with experienced professionals. The ideal candidate will be a quick learner, possess a positive attitude, and show enthusiasm for contributing to innovative projects and solutions.
Learning and Development:
- Work closely with senior engineers to gain practical experience in Marine and Industrial Automation solutions.
- Be an active member to perform site inspections, understand client requirements, discuss these requirements with senior team members, and formalize the concept into a techno-commercial offer.
- Assist in the initiation and development of new projects under the guidance of senior team members.
- Contribute to the design and implementation of automation solutions, focusing on learning and skill development.
- Collaborate with cross-functional teams, providing support in the integration of automation solutions.
- Actively participate in team discussions and contribute ideas to enhance project outcomes.
Communication and Learning:
- The candidate should be able to communicate well in English, both in writing and speaking. Engage in communication with OEMs and customers.
- Continue learning technically and participate in commercial discussions wherever assigned.
- Contribute to building relationships with manufacturers and customers to understand their needs.
- Bachelor’s degree in Electrical and Electronics, Instrumentation Engineering, or a related field.
- Basic understanding of engineering principles, with coursework or exposure to PLC and SCADA technologies.
- Enthusiasm for learning and applying knowledge in a practical setting.
Strong communication skills and a positive attitude.
- Ability to work collaboratively in a team environment.
- Interest in Marine and Industrial Automation solutions.
Knowledge on Auto CAD, Tank gauging, Power Management Systems, Fire Detection and Suppression, Propulsion Control System, etc.
Please submit your resume and a cover letter expressing your interest in the Junior Engineer position. Highlight any coursework or projects related to Marine and Industrial Automation and share your eagerness to contribute to our team.
Key Responsibility Area (KRA)
- Respond to customer inquiries and requests in a timely and accurate manner, via phone, email, or chat.
- Provide end-user support and resolve customer complaints in a timely and accurate manner.
- Provide training on how to use the systems and technical support to customers.
- Document all interactions with customers and end-users.
- Escalate unresolved and complex issues to the appropriate team.
- Work with other team members to improve the customer service process.
- Collaborate with other departments to ensure the smooth operation of the customer service team.
- Maintain up-to-date knowledge of our products and services.
- Stay up to date on the latest technologies, trends, and cloud computing technologies.
- Provide training to customers on how to use our cloud-based services.
- Troubleshoot and resolve network issues.
- Monitor network and systems performance and capacity.
- Maintain network and systems documentation.
- Design and implement network changes.
- Preferably based in India/Middle East/Europe region.
- Able to Work from Home (WFH) on day or night shift basis.
- Bachelor’s degree in computer science, information technology, or a related field.
- Minimum of 2 or 3+ years of experience in IT technical support and customer service.
- Experience as service desk analyst, technical support specialist, associate network engineer, desktop support administrator, or system support specialist.
- Experience and core understanding in routers, switches, firewalls, Wi-Fi technologies, Wi-Fi access points, VPN, DDNS, DNS, DHCP, TCP/IP, VLANs, etc.
- Experience and core understanding in Windows & MacOS operating systems. It’s an added advantage if knowledgeable in Linux OS.
- Strong knowledge and understanding of cloud computing technologies, IT networking (network protocols, routing, switching, and security) and systems, as well as excellent customer service skills.
- Ability to work independently and as part of a team.
- Excellent written and verbal communication skills.
- Excellent troubleshooting and problem-solving skills.
Certifications (if any):
- Cisco Certified Network Associate (CCNA)
- Cisco Certified Technician (CCT)
- CompTIA A+
- CompTIA IT Fundamentals+ (ITF+)
- CompTIA Network+
- CompTIA Security+
This position is responsible for installation, commissioning, and service of marine automation systems. This open position is for our Singapore office.
- Strong technical background within automation fields, ideally within maritime environments.
- In-depth knowledge of PC-based control and monitoring systems.
- Troubleshooting and remote maintenance of various automation products including boiler controls and calibration/replacement of related field instruments.
- Field Service attendance – Onboard vessels.
- Installation and customization of automation hardware and software as per OEM and well as job specific requirements.
- Analysis, configuration, and installation of network equipment.
- Experience with power management system and electrical troubleshooting.
- Programming of serial communication lines such as RS232, RS422 and RS485, HART.FF Etc.
- Knowledge of Modbus RTU/TCP, OPC server/client configuration, PID configuration and tuning, etc.
- Software customization using various PLC and SCADA based mimic preparations.
- Perform Retrofit tasks and upgrade of existing automation systems.
Require experience in below systems:
- EMS – Engine Manoeuvring Systems
- EPS – Engine Protection Systems
- PCS – Propulsion Control System
- UCS/MCS – Machinery control system
- Should be an Engineering graduate specialized in Electrical or Electronic & Communication.
- With 5-8 years of hands-on experience.
- Thorough knowledge of marine Automation equipment, an added advantage if knowledge in Lyngsoe products.
- Customer focussed with a commercial mind-set and solution oriented.
- Good communication in English (written & oral).
- To be well versed in using MS Office application.
- A very good team player and an out of the box thinker.
This position is responsible for designing and developing Marine Navigation & Communication Products based on customer specifications or sales department requests. Working with Principles/Manufactures, the product engineer is responsible for the integration of materials, methods, and tools necessary to bring new products to the company portfolio. This open position is associated with our Dubai Headquarters.
- Supporting the sales team by coordinating with the principals (manufacturers) on Navigation & Communication products and systems including product specification/configuration, customer visits, etc.
- Study sales inquiry and propose appropriate product.
- Follow-up quotations with the sales team, if required meet the customer along with the sales team and close the order.
- Technical support to the sales development team.
- Good knowledge on current and upcoming regulations
- Coordinating with marketing team in exhibitions, promoting Navigation & Communication products.
- Maintain inventory of product marketing material for assigned products.
- Assist department in project quotations, documentations and manage/assist allocated projects.
- To work with other departments to develop product information and technical specifications.
- Generate standard solutions for the department products and systems so that the sales team can quote readymade solutions at the shortest possible time.
- Generate and/or maintain product documentation, manufacturer’s documentation & IMO regulation documentation.
- Study customer inquiry and identify correct product as per IMO and class regulations and customer requirement.
- Generate BOQ as per requirement. Appropriate pricing based on List Price, Freight, Customs & Profit Margin.
- Negotiate with customer based on company’s standard policies and guidance from the seniors.
- Identify new product based on customer requirements in consultation with department head.
Skills & Experience
- An Engineering graduate in Electronics & Communication
- At least 4-5 years of progressively responsible experience in marine navigation products and systems is a must.
- Proficiency in PC applications, including Microsoft PowerPoint, Word and Excel.
- Able to build constructive and effective relationships with a broad and diverse group of business partners.
- Demonstrate strong listening, written and oral communication skills.
- Must have good presentation skill.
- Hold a valid UAE driving license will be an added advantage.