Job Overview

We are seeking a Sales Manager with expert knowledge in the European market for marine communication and navigation equipment sales. The role involves strategic sales planning, expanding the customer base, and fostering growth in existing accounts. You will collaboratively work with our technical and customer service teams to ensure high levels of customer satisfaction and loyalty.

Location

Europe

Key Responsibilities

• Develop and execute strategic sales plans and targets for the European market.
• Maintain and nurture relationships with existing customers and principals.
• Identify new business opportunities, pursue leads, and expand the customer base.
• Negotiate contracts and close deals with customers and partners effectively.
• Conduct product demonstrations and presentations for customers and prospects.
• Represent the company at trade shows, exhibitions, and industry events.
• Gather and provide market feedback and competitive intelligence.
• Work closely with technical and customer service teams to ensure customer satisfaction and retention.

Requirements

•  Bachelor’s degree in Engineering, Business, or a related field.
• Minimum of 5 years of sales experience in marine communication and navigation equipment or related fields.
• Demonstrated track record of achieving and exceeding sales targets.
• In-depth knowledge of the marine industry and the European market.
• Excellent communication, negotiation, and presentation skills.
• Ability to work autonomously and collaboratively as part of a team.
• Willingness to travel frequently within Europe and occasionally internationally.
• Proficiency in English and at least one other European language.

Benefits

• Competitive salary with sales-target incentives.
• Performance-based bonuses.
• Health insurance and pension plan.
• Flexible working hours and location flexibility.
• Opportunity to join a global leader in marine technology.

Job Overview

Elcome is on the lookout for a talented and innovative Software Engineer to join our dynamic team. This role involves developing tools to integrate, automate, and optimize various business processes at Elcome. The ideal candidate will be proficient in programming languages such as Python, JavaScript, Node.js, HTML, CSS, React, and will have experience in interacting with a range of APIs and hardware devices to build applications and services for both internal and customer use.

Location

Dubai or Remote

Key Responsibilities

• Design, develop, and implement software solutions to improve business operations.
• Collaborate with cross-functional teams to understand requirements and deliver high-quality software.
• Write clean, maintainable, and efficient code.
• Take part in code reviews to ensure code quality and share knowledge with team members.
• Troubleshoot, debug, and upgrade existing systems.
• Integrate user-facing elements with server-side logic.
• Implement security and data protection measures.
• Diagnose, fix, and upgrade current systems.
• Build user interfaces that connect with server-side logic.
• Apply security and data protection solutions.
• Create, test, and maintain high-quality software applications using Python, Node.js, JavaScript, and React Native.
• Keep up with the latest industry trends, technologies, and best practices to continuously improve software development processes.
• Communicate effectively with product managers, designers, and other stakeholders to understand requirements and translate them into technical specifications.
• Contribute to the continuous improvement of the development process and overall product quality.

Academic Qualification

• A bachelor’s degree in computer science, software engineering, or a related technical field is required.
• A master’s degree or higher in a related field is preferred.

Required Qualifications and Skills

• Excellent written and spoken English skills.
• Strong experience with Linux systems and proficiency in using tools like Visual Studio Code, GitHub.
• Solid understanding of object-oriented programming and software engineering principles.
• Experience in developing applications and services that interact with APIs and hardware devices.
• Ability to document requirements and specifications.

Nice to Have

• Experience with containerization technologies like Docker and orchestration tools like Kubernetes.
• Familiarity with continuous integration and deployment (CI/CD) pipelines.
• Knowledge of cloud services and platforms such as Azure, AWS, or Google Cloud.
• Contributions to open-source projects.
• A proactive approach to problem-solving and a willingness to learn new technologies.

Experience

• Proven work experience as a Software Engineer or in a similar role.
• A portfolio of projects that demonstrates your skills and expertise.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Flexible work arrangements for remote candidates.
• The chance to work on cutting-edge technologies and innovative projects.

Elcome is dedicated to fostering a diverse and inclusive work environment. We welcome candidates from all backgrounds to apply and join our mission to innovate and excel in the maritime and industrial sectors.

Job Overview

Elcome is seeking a highly skilled and experienced Data Analyst to join our team. The ideal candidate will be proficient in Excel, SQL, Power BI, Python, and other analytical tools. This role requires extensive use of Microsoft Fabric, Microsoft Copilot Studio, Visual Studio Code, and similar platforms.

Location

Dubai or Remote

Key Responsibilities

• Analyze and interpret complex data sets to provide actionable insights.
• Collect data from various sources, such as databases, APIs, web pages, files, etc.
• Develop and maintain databases, data systems, and data analytics processes.
• Clean, transform, and validate data using Excel, SQL, Python, and other tools.
• Collaborate with cross-functional teams to understand data requirements and deliver comprehensive analyses.
• Create reports, dashboards, and visualizations using Power BI, Excel, Python, and other tools.
• Create visualizations and reports to communicate findings to stakeholders.
• Use Microsoft Fabric, Microsoft Copilot Studio, Visual Studio Code, and similar platforms to manage, document, and share data projects.
• Stay updated on the latest trends and developments in data analysis and related technologies.
• Establish and track key performance indicators (KPIs) to measure the effectiveness of business strategies.

Qualification and Experience

• Strong command of English with excellent communication skills.
• Proficiency in data analysis languages such as SQL, Python, and R.
• Solid foundation in statistics and experience with statistical software like Excel, SPSS, SAS.
• Relevant work experience in data analysis or related fields.
• Experience with data visualization and the ability to translate findings into actionable recommendations.
• A bachelor’s degree in computer science, information systems, statistics, or a related field is often expected.
• Exceptional analytical abilities to compile, structure, examine, and present substantial data sets with precision and thoroughness.
• Ability to quickly establish credibility and build relationships with customers and key people across a range of industry sectors.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Flexible work arrangements for remote candidates.

If you are passionate about data and want to contribute to the success of Elcome, we encourage you to apply for this exciting opportunity.

Job Overview

We are looking for a SATCOM experienced Deputy Manager who will be responsible for aiding the Sr. Manager – Connectivity Department by managing day-to-day operations, providing leadership and direction to department staff, and closely working with other departments to achieve organization objectives.

Key Duties and Responsibilities

• Actively engage with the product team to address daily inquiries and project requests, ensuring customer proposals are drafted and shared promptly.
• Forge a strong relationship with the technical team to ensure all support tickets are resolved quickly and without escalation.
• Collaborate with the billing department to guarantee accurate and timely updating of sales invoices and airtime invoices in the system and share them with customers.
• Work hand in hand with the after-sales team to boost the revenue of the Connectivity Department through proactive promotion of our products and services.
• Attend customer meetings alongside the sales team to present our unique solutions and persuade them to choose our services.
• Regularly sync with vendors to discuss sales pipeline, potential market opportunities, new product introductions, and pricing updates for the forthcoming period.
• Work alongside the finance department to provide customers with detailed explanations to any invoice-related questions.
• Coordinate with the logistics team to ensure smooth and timely shipment of customer orders.
• Closely work with the legal department to ensure customer contracts are accurate.
• Attend industry exhibitions for the effective promotion of our connectivity solutions & services.

Generic Managerial Responsibilities:

• Lead and manage department operations, fostering a culture of teamwork and efficiency.
• Review department performance data regularly to measure productivity, identify areas for improvement, and find potential cost reduction opportunities.
• Develop and implement new processes and features to enhance workflow in the department.
• Allocate resources appropriately to meet departmental objectives.
• Maintain strong relationships with internal partners and external stakeholders.
• Represent the department in meetings and provide updates on performance, challenges, and projections.
• Ensure that all department activities adhere to legal guidelines and policies.
• Promote a culture of high performance and continuous improvement that values learning and a commitment to quality.
• Mentor and develop staff using a supportive and collaborative approach.
• Plan and implement effective employee performance management processes.
• Establishe effective decision-making processes that achieve the company’s long and short-term goals.

Qualification and Skills:

• Proven experience 4-5 years in a managerial role in a SATCOM industry.
• Experience with VSAT, IT Network & Solutions.
• Professional and proactive work ethic with the ability to work independently.
• Exceptional interdepartmental communication skills & an out of the box thinker.
• Excellent time management skills with a proven ability to meet deadlines.
• Proficient with Microsoft Office Suite or related software.
• Experience with project management.
• A degree in Computer Science, Electronics & Communication, or a related field.

Job Overview

We are seeking a seasoned Engineer with a minimum of 6 years’ experience in Marine and Industrial Automation solutions. The ideal candidate will have a profound understanding of formalizing the technical and commercial aspects of PLC and SCADA systems, proficiency in interpreting Process & Instrumentation Diagrams (P&ID), and a proven track record of successfully delivering customized solutions. As an integral member of our team, you will be responsible for concept building, project initiation, and engaging in technical and commercial discussions with OEMs and customers globally.

Responsibilities

Technical Expertise:

• Have hands-on experience in Marine and Industrial Automation solutions, demonstrating a strong command of PLC and SCADA technologies.
• Interpret and analyze process P&ID to design and implement tailored automation solutions.

Innovative Project Leadership:

• Take the lead in conceptualizing and initiating new projects, showcasing innovative thinking.
• Drive the development of customized solutions that align with client needs and industry standards.

Collaborative Team Player:

• Foster a positive and collaborative team environment, actively contributing to the success of the engineering team.
• Work closely with cross-functional teams to ensure the seamless integration of automation solutions.

Communication and Engagement:

• The candidate should be able to communicate well in English, both written and spoken.
• Effectively communicate with OEMs across the globe, engaging in technical and commercial discussions.
• Collaborate with manufacturers and customers to understand requirements and provide optimal solutions.

Qualifications:

• Bachelor’s degree in Electrical and Electronics, Instrumentation Engineering, or a related field.
• Minimum of 6 years of hands-on experience in Marine and Industrial Automation solutions.
• Proficient in PLC and SCADA technologies.
• Strong understanding of process P&ID.
• Proven ability to initiate and lead projects with successful outcomes.
• Excellent communication skills for technical and commercial discussions.
• Positive attitude, being a team player, and the ability to work in a collaborative environment.

Added Advantage:

Knowledge of Auto CAD, Alarm Monitoring System, Boiler Control, Valve Control, Tank gauging, Power management Systems, Fire Detection and Suppression, Propulsion control system, etc.

Application Instructions:

Please submit your resume and a cover letter expressing your interest in the Engineer position. Highlight any coursework or projects related to Marine and Industrial Automation and share your eagerness to contribute to our team.

Job Overview

We are seeking a motivated and talented Junior Engineer with a minimum of 2 years’ experience in Marine and Industrial Automation solutions. This position provides an exciting opportunity to work closely with experienced professionals. The ideal candidate will be a quick learner, possess a positive attitude, and show enthusiasm for contributing to innovative projects and solutions.

Responsibilities

Learning and Development:

• Work closely with senior engineers to gain practical experience in Marine and Industrial Automation solutions.
• Be an active member to perform site inspections, understand client requirements, discuss these requirements with senior team members, and formalize the concept into a techno-commercial offer.

Project Support:

• Assist in the initiation and development of new projects under the guidance of senior team members.
• Contribute to the design and implementation of automation solutions, focusing on learning and skill development.

Team Collaboration:

• Collaborate with cross-functional teams, providing support in the integration of automation solutions.
• Actively participate in team discussions and contribute ideas to enhance project outcomes.

Communication and Learning:

• The candidate should be able to communicate well in English, both in writing and speaking. Engage in communication with OEMs and customers.
• Continue learning technically and participate in commercial discussions wherever assigned.
• Contribute to building relationships with manufacturers and customers to understand their needs.

Qualifications:

• Bachelor’s degree in Electrical and Electronics, Instrumentation Engineering, or a related field.
• Basic understanding of engineering principles, with coursework or exposure to PLC and SCADA technologies.
• Enthusiasm for learning and applying knowledge in a practical setting.
  Strong communication skills and a positive attitude.
• Ability to work collaboratively in a team environment.
• Interest in Marine and Industrial Automation solutions.

Added Advantage:

Knowledge on Auto CAD, Tank gauging, Power Management Systems, Fire Detection and Suppression, Propulsion Control System, etc.

Application Instructions:

Please submit your resume and a cover letter expressing your interest in the Junior Engineer position. Highlight any coursework or projects related to Marine and Industrial Automation and share your eagerness to contribute to our team.

Key Responsibility Area (KRA)

• Respond to customer inquiries and requests in a timely and accurate manner, via phone, email, or chat.
• Provide end-user support and resolve customer complaints in a timely and accurate manner.
• Provide training on how to use the systems and technical support to customers.
• Document all interactions with customers and end-users.
• Escalate unresolved and complex issues to the appropriate team.
• Work with other team members to improve the customer service process.
• Collaborate with other departments to ensure the smooth operation of the customer service team.
• Maintain up-to-date knowledge of our products and services.
• Stay up to date on the latest technologies, trends, and cloud computing technologies.
• Provide training to customers on how to use our cloud-based services.
• Troubleshoot and resolve network issues.
• Monitor network and systems performance and capacity.
• Maintain network and systems documentation.
• Design and implement network changes. 

Job requirements

• Preferably based in India/Middle East/Europe region.
• Able to Work from Home (WFH) on day or night shift basis.
• Bachelor’s degree in computer science, information technology, or a related field.
• Minimum of 2 or 3+ years of experience in IT technical support and customer service.
• Experience as service desk analyst, technical support specialist, associate network engineer, desktop support administrator, or system support specialist.
• Experience and core understanding in routers, switches, firewalls, Wi-Fi technologies, Wi-Fi access points, VPN, DDNS, DNS, DHCP, TCP/IP, VLANs, etc.
• Experience and core understanding in Windows & MacOS operating systems. It’s an added advantage if knowledgeable in Linux OS.
• Strong knowledge and understanding of cloud computing technologies, IT networking (network protocols, routing, switching, and security) and systems, as well as excellent customer service skills.
• Ability to work independently and as part of a team.
• Excellent written and verbal communication skills.
• Excellent troubleshooting and problem-solving skills.

Certifications (if any):

• Cisco Certified Network Associate (CCNA)
• Cisco Certified Technician (CCT)
• CompTIA A+
• CompTIA IT Fundamentals+ (ITF+)
• CompTIA Network+
• CompTIA Security+

Key responsibilities

• Strong technical background within automation fields, ideally within maritime environments.
• In-depth knowledge of PC-based control and monitoring systems.
• Troubleshooting and remote maintenance of various automation products including boiler controls and calibration/replacement of related field instruments.
• Field Service attendance – Onboard vessels.
• Installation and customization of automation hardware and software as per OEM and well as job specific requirements.
• Analysis, configuration, and installation of network equipment.
• Experience with power management system and electrical troubleshooting.
• Programming of serial communication lines such as RS232, RS422 and RS485, HART.FF Etc.
• Knowledge of Modbus RTU/TCP, OPC server/client configuration, PID configuration and tuning, etc.
• Software customization using various PLC and SCADA based mimic preparations.
• Perform Retrofit tasks and upgrade of existing automation systems.

Require experience in below systems:

• EMS – Engine Manoeuvring Systems
• EPS – Engine Protection Systems
• PCS – Propulsion Control System
• UCS/MCS – Machinery control system

Requirements

• Should be an Engineering graduate specialized in Electrical or Electronic & Communication.
• With 5-8 years of hands-on experience.
• Thorough knowledge of marine Automation equipment, an added advantage if knowledge in Lyngsoe products.
• Customer focussed with a commercial mind-set and solution oriented.
• Good communication in English (written & oral).
• To be well versed in using MS Office application.
• A very good team player and an out of the box thinker.

Key responsibilities

• Supporting the sales team by coordinating with the principals (manufacturers) on Navigation & Communication products and systems including product specification/configuration, customer visits, etc.
• Study sales inquiry and propose appropriate product.
• Follow-up quotations with the sales team, if required meet the customer along with the sales team and close the order.
• Technical support to the sales development team.
• Good knowledge on current and upcoming regulations
• Coordinating with marketing team in exhibitions, promoting Navigation & Communication products.
• Maintain inventory of product marketing material for assigned products.
• Assist department in project quotations, documentations and manage/assist allocated projects.
• To work with other departments to develop product information and technical specifications.
• Generate standard solutions for the department products and systems so that the sales team can quote readymade solutions at the shortest possible time.
• Generate and/or maintain product documentation, manufacturer’s documentation & IMO regulation documentation.
• Study customer inquiry and identify correct product as per IMO and class regulations and customer requirement.
• Generate BOQ as per requirement. Appropriate pricing based on List Price, Freight, Customs & Profit Margin.
• Negotiate with customer based on company’s standard policies and guidance from the seniors.
• Identify new product based on customer requirements in consultation with department head.

Skills & Experience

• An Engineering graduate in Electronics & Communication
• At least 4-5 years of progressively responsible experience in marine navigation products and systems is a must.
• Proficiency in PC applications, including Microsoft PowerPoint, Word and Excel.
• Able to build constructive and effective relationships with a broad and diverse group of business partners.
• Demonstrate strong listening, written and oral communication skills.
• Must have good presentation skill.
• Hold a valid UAE driving license will be an added advantage.