Position Overview

The role of Content Marketing Specialist, located in our Dubai headquarters, opens up an exciting opportunity to be part of a dynamic and multicultural team. The position involves reporting directly to the Marketing Manager and offers a significant prospect to contribute to a company known for its innovative approaches and exceptional commitment to quality in the maritime sector. This role represents a chance to grow professionally within a globally recognized organization in the industry.

Location

Dubai, UAE

Key Responsibilities

• Develop, execute, and continuously refine comprehensive content marketing strategies to engage diverse audiences and align with our business goals.
• Create and manage versatile content across various platforms including, but not limited to, email newsletters, case studies, press releases, corporate presentations, product presentations, and social media content, ensuring alignment with our brand and best practices.
• Develop and implement content promotion strategies across owned channels, leveraging both organic and earned media to maximize reach and engagement.
• Play a key role in the planning and execution of integrated marketing campaigns, encompassing both paid search and social media advertising, to drive lead generation and achieve conversion targets.
• Direct and produce engaging content for the brand’s social media channels, fostering interaction and cultivating a positive brand image.
• Coordinate with various departments to meet content needs for different initiatives, ensuring brand consistency.
• Analyze content performance to refine strategies and enhance engagement and conversions.
• Develop and produce content that is optimized for SEO to enhance visibility, improve organic search rankings, and increase traffic.
• Regularly engage with stakeholders to gather feedback on content effectiveness and to align future content with user needs and business objectives.
• Implement processes for the regular review and archiving of outdated content to keep content repositories current and relevant.
• Continuously research market trends and audience preferences to refine content strategy and ensure alignment with user expectations and interests.
• Continuously identify and integrate emerging technologies and platforms to innovate content strategies, enhance audience engagement, and maintain a competitive edge.
• Maintain an up-to-date database of contacts, ensuring compliance with data protection and privacy laws.
• Monitor and optimize mailing lists to improve delivery, open rates, and click-through rates, while also managing subscribe/unsubscribe processes efficiently.
• Maintain organized content repositories to ensure easy access for both internal teams and external stakeholders, thereby enhancing collaboration, customer engagement, and support.

Qualifications, Skills, and Experience

• Master’s or Bachelor’s degree in Marketing, Communications, Journalism, or a related discipline.
• At least 3 years of experience in content marketing and communications, with proven results in developing and executing successful campaigns.
• Solid skills in using content management systems (CMS), as well as experience with email marketing automation tools and customer data platforms (CDP).
• Knowledge of analytics and performance measurement tools like Google Analytics, Google Search Console, Rank Math, SEMrush, Ahrefs, or similar.
• Exceptional writing and editing skills, coupled with strong verbal communication abilities. Must have a keen eye for detail and a commitment to producing high-quality content.
• Strong analytical and problem-solving skills with the ability to interpret data and make data-driven decisions to create impactful content programs that drive key metrics.
• Ability to navigate cross-departmental collaboration, meet tight deadlines, and adapt quickly to changing priorities.
• Familiarity with basic graphic design principles and tools like Adobe Creative Suite (optional, but often beneficial).

What Elcome Offers

• An engaging and inclusive work environment.
• Career advancement opportunities.
• A competitive salary and comprehensive benefits package.

Position Overview

We are looking for a Senior Finance Executive – Ecommerce to join our team. This role will be responsible for managing the end-to-end financial processes within our E-commerce operations, ensuring smooth financial transactions, compliance with tax regulations, and driving improvements in financial workflows. You will collaborate with cross-functional teams to ensure that financial operations scale effectively with business growth.

Location

Dubai, UAE

Key Responsibilities

• Develop and refine procedures for handling end-to-end financial processes, including invoicing, credit notes issuance, refunds, chargebacks, and dispute management.
• Manage and enforce compliance with European Union VAT regulations in addition to GCC region tax requirements and other relevant local regulations.
• Work closely with tax advisors and legal teams to update procedures considering emerging legislation and global taxation changes.
• Collaborate with cross-functional teams (e.g., sales, IT, marketing, customer service) to develop streamlined workflows, ensuring that financial practices meet business growth and scalability targets.
• Coordinate and manage documentations to create, set up, and maintain multiple payment gateways in different countries.
• Assess and enhance processes to manage exchange rate risks and currency conversion issues.
• Drive improvements in financial systems to handle complex transactions involving varied currencies.
• Liaise with customer service and technical teams to address and resolve transaction discrepancies.
• Prepare detailed management, financial, and compliance reports, highlighting trends, anomalies, and areas for process improvements.
• Conduct periodic audits of financial transactions to ensure adherence to internal controls and regulatory guidelines.
• Work alongside internal teams (e.g., D365 Finance & Operations, PowerBI) and external vendors/integrators to ensure synchronized financial data flow.
• Act as a liaison for external auditors, tax authorities, and regulatory bodies related to digital commerce.

Required Qualifications and Experience:

• Minimum of 5 years of experience in financial management specifically within the e-commerce industry.
• Hands-on experience managing multiple payment gateways, multiple entities in various tax regions, multi-currency transactions, invoicing systems, and automated recurring billing processes.
• Demonstrated experience managing VAT compliance (especially EU VAT) and working with regulations in GCC regions.
• Proficiency with ERP systems (e.g., Microsoft Dynamics 365), financial software, and accounting tools.
• Experience with automation processes in financial operations and knowledge of integrating technical solutions with finance systems.
• Experience in assessing financial risks associated with currency fluctuations, fraud, and compliance breaches.
• Experience with API-driven integrations between financial systems and third-party services (e.g., payment processing platforms, ERP systems).
• Experience in driving process improvements that optimize operational efficiency and customer satisfaction.

Position Overview

We are seeking a technically proficient and motivated Pre-Sales Engineer to join our Connectivity Department. The ideal candidate will possess a CCNA certification, have 1–2 years of experience, and demonstrate a strong understanding of networking and communication technologies.

Location

Dubai, UAE

Key Responsibilities

• Collaborate with the sales team to understand client connectivity requirements for maritime applications.
• Design customized satellite communication solutions (VSAT, L-band, hybrid) including bandwidth planning, network architecture, and hardware recommendations.
• Deliver technical presentations and product demonstrations to prospective clients.
• Prepare technical proposals, quotations, RFP responses, solution diagrams, and BOMs.
• Liaise with OEMs, service providers, and internal teams to ensure solution accuracy and delivery.

Required Qualifications and Skills:

• Bachelor’s degree in IT, Electronics, Telecommunications, or a related field.
• Cisco Certified Network Associate (CCNA) – required.
• 1–2 years of experience in a technical pre-sales, network engineering, or support role.
• Knowledge of IP networking, routing, switching, firewalls, etc.
• Strong interpersonal, communication, and presentation skills.
• Ability to work in a fast-paced, customer-oriented environment with attention to detail.
• Proficiency in Microsoft Office, Visio (for network diagrams), and CRM tools.

Required Qualifications and Skills:

• Exposure to maritime communication systems (Inmarsat, Iridium, VSAT, Starlink, etc.).
• Familiarity with satellite modems, routers, and network monitoring tools.
• Additional certifications such as CompTIA Network+, CCNP, or vendor-specific training (e.g., Intellian, Cobham) are a plus.

Position Overview

We are seeking a proactive Emirati Administrator to join our team and support various departments by managing documentation, handling customer inquiries, and maintaining accurate records. In this role, you will coordinate with internal departments to ensure smooth operations and assist in the preparation of proposals and presentations. Compliance with relevant standards and regulations is crucial. Additionally, you will monitor customer satisfaction and address any concerns promptly, playing a key role in maintaining our commitment to excellent service delivery. This position is ideal for organized, efficient individuals looking to make a significant impact in administrative support.

Location

Dubai, UAE

Position Overview

We are offering an opportunity for Emirati nationals to embark on a career as Junior Service Engineers, focusing on Marine Navigation, Communication, and Automation systems. This role involves preparing spare parts lists, conducting system surveys, and participating in project executions, including equipment installation and commissioning. Additionally, you will manage local purchases, engage in equipment programming, and attend regular product and technical training sessions to continually enhance your skills. This position is ideal for motivated individuals looking to advance their technical knowledge and apply their engineering expertise in a dynamic marine setting.

Location

Dubai, UAE

Position Overview

We are seeking a meticulous Emirati Service Coordinator to oversee critical functions within our company. This role involves managing data entry in ERP systems (D365 & CRM), creating service orders, and maintaining essential documents such as service manuals and quality records. Additionally, the coordinator will be responsible for handling service reports, calibration records, and overtime claims, ensuring all updates are accurate and communicated efficiently with our customers. The ideal candidate must demonstrate exceptional organizational skills, attention to detail, and the ability to communicate effectively in a dynamic environment.

Location

Dubai, UAE

Position Overview

We invite Emirati graduates to apply for the position of Trainee Product Engineer, where you’ll have the opportunity to assist with various pivotal tasks. Your responsibilities will include reviewing RFQs and customer inquiries, preparing cost estimations, and formulating precise quotations to facilitate customer decisions. You’ll collaborate closely with our sales team, participate in site visits for a hands-on experience, and offer technical support where necessary. Additionally, you will be in charge of maintaining accurate product documentation and ensuring all processes adhere to industry regulations. This role is designed for individuals with a propensity for technical details and a dedication to contributing to the company’s success through diligent support and learning.

Location

Dubai, UAE

Position Overview

An exciting opportunity awaits Emirati individuals looking to embark on a career in marine engineering as a Trainee Service Engineer. In this role, you will be instrumental in assisting our field service engineers with the installation, commissioning, and workshop repairs of an array of Marine Navigation, Communication, and Automation products. You’ll gain hands-on experience and valuable on-the-job training by attending service jobs onboard ships, equipping you with the knowledge and skills needed for performing independent services in the future. Beyond technical tasks, you’ll also contribute to project documentation and support onsite activities, laying a solid foundation for a successful career in marine service engineering.

Location

Dubai, UAE

Position Overview

We are seeking a highly skilled and experienced Electrical Design Engineer specializing in marine electrical systems to join our team. The ideal candidate will have at least 3 years of experience in designing low voltage (LV) and medium voltage (MV) panels tailored for marine applications. This role demands a profound understanding of marine electrical systems, exceptional problem-solving skills, and the ability to collaborate effectively with a multidisciplinary team.

Location

Dubai, UAE

Key Responsibilities

• Design and develop marine electrical LV and MV panels, ensuring compliance with industry standards and regulations.
• Perform detailed electrical calculations and analyses to support the design process.
• Create and review electrical schematics, wiring diagrams, and layout drawings.
• Collaborate with engineers, designers, and project managers to ensure seamless integration of electrical systems into overall marine projects.
• Conduct testing and validation of electrical panels to ensure performance and safety.
• Provide technical support and troubleshooting for electrical systems during the installation and commissioning phases.
• Stay updated on the latest advancements in marine electrical technology and incorporate new techniques and materials into designs as appropriate.
• Possess knowledge of Electric / Hybrid Electric systems, Battery Management systems, and Power Management systems.
• Prepare and maintain comprehensive documentation, including design specifications, test reports, and project records.
• Ensure effective management of project timelines and budgets.

Required Qualifications and Experience:

• Bachelor’s degree in Electrical Engineering or a related field.
• At least 3 years of experience in designing marine electrical LV and MV panels.
• Proficient in electrical design software and tools (e.g., AutoCAD, EPLAN, or similar).
• Strong understanding of marine electrical standards and regulations (e.g., IEC, IEEE, ABS, DNV GL).
• Experience in electrical calculations, load analysis, and protective device coordination.
• Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
• Skilled in managing multiple projects and prioritizing tasks efficiently.

Job Overview

We are in search of a highly skilled Network Administrator to join our team. The ideal candidate will be responsible for designing, deploying, and maintaining our extensive network infrastructure, including LANS, WANs, and wireless networks across various platforms and technologies. With a focus on ensuring seamless operation and security, the Network Administrator will play a critical role in supporting our internal and external network-related needs.

Location

Dubai, UAE

Key Responsibilities

• Design, deploy, and manage LANs, WANs, and wireless networks, including all related hardware.
• Configure and maintain network equipment and services; ensure efficient tests and operations.
• Troubleshoot and resolve network issues.
• Architect and maintain optimal network, server, and PC health for clients as per SLA.
• Manage system configurations across Windows Servers, virtualization systems, mobile devices, and desktops (both Windows and Mac platforms).
• Provide expert Tier 2 and 3 support to both internal and external customers.
• Manage and administer Microsoft Azure, Azure AD, Office 365, Intune/MDM, SharePoint, and Power Automate.
• Communicate formally on changes affecting services or their direction.
• Implement and oversee security tools, policies, and procedures in collaboration with the security team.
• Maintain robust network security both internally and externally.
• Efficiently troubleshoot camera server issues.
• Create and sustain comprehensive documentation for all network implementations.

Requirements and Qualifications:

• 5-6 years of proven experience as a Network Administrator with hands-on experience in handling a variety of network equipment and technologies.
• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Relevant certifications such as CCNA, CCNP, MCSE, or CCIE.
• Deep understanding of TCP/IP protocols.
• Exceptional organizational and time management capabilities.
• Strong analytical skills and a data-driven problem-solving approach.

Job Summary

We are seeking an experienced Technical Consultant – Dynamics 365 F&O to join our team and contribute to the design, development, and implementation of innovative solutions for our organization. The ideal candidate will play a crucial role in translating business requirements into scalable and efficient technical solutions within the Dynamics 365 F&O ecosystem. You will work closely with cross-functional teams to deliver high-quality implementations, customizations, and integrations.

Location

Dubai, UAE

Key Responsibilities

• Solution Design & Development:
• Analyze business processes and requirements to design technical solutions within Dynamics 365 F&O.
• Develop customizations using X++, extensions, and integrations with other systems.
• Create and modify forms, tables, workflows, and reports in Dynamics 365 F&O.
• Implementation & Integration:
• Configure and deploy Dynamics 365 F&O solutions in line with client requirements.
• Integrate F&O with other Microsoft tools (e.g., Power Platform, Azure) and third-party systems.
• Utilize Azure Logic Apps, Service Bus, and Data Entities for seamless integrations.
• Data Management & Migration:
• Perform data migration tasks, including mapping, cleansing, and loading data into Dynamics 365 F&O.
• Use Data Management Framework (DMF) for bulk imports and exports.
• Customizations & Performance Optimization:
• Extend and enhance F&O capabilities using extensions rather than over-layering.
• Optimize application performance by analyzing and troubleshooting code issues.
• Collaboration & Support:
• Collaborate with functional consultants, project managers, and business users to deliver end-to-end solutions.
• Provide ongoing technical support, issue resolution, and user training during and after project delivery.
• Documentation:
• Create detailed technical design documents, deployment guides, and user manuals.
• Maintain a knowledge base of technical solutions and best practices.

Required Skills and Experience

• Technical Expertise:
• Strong hands-on experience with Dynamics 365 F&O (or AX 2012).
• Proficiency in X++, MorphX, and Visual Studio development tools.
• Experience with LCS (Lifecycle Services) for deployments and environment management.
• Understanding of the Data Management Framework (DMF) and Data Entities.
• Knowledge of Power Platform, Power BI, and Azure cloud services (Logic Apps, Azure Functions).
• Customizations & Integration:
• Expertise in creating customizations, extensions, and performance tuning.
• Strong experience with integrations using REST APIs, OData, and dual-write.
• Analytical & Problem-Solving Skills:
• Ability to analyze and resolve complex technical challenges in Dynamics 365 F&O.
• Strong troubleshooting and debugging skills.
• Soft Skills:
• Excellent written and verbal communication skills.
• Strong collaboration and teamworking skills.
• Ability to prioritize tasks and work in a dynamic, fast-paced environment.

Educational Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related fields.
• Microsoft Dynamics 365 F&O technical certifications (e.g., MB-300, MB-500) are highly desirable.

Preferred Experience

• 3-5 years of experience working with Dynamics 365 F&O or CRM.
• Experience in full-cycle implementations of Dynamics 365 F&O.
• Familiarity with Agile and DevOps methodologies.

Job Overview

We are seeking a Sales Manager with expert knowledge in the European market for marine communication and navigation equipment sales. The role involves strategic sales planning, expanding the customer base, and fostering growth in existing accounts. You will collaboratively work with our technical and customer service teams to ensure high levels of customer satisfaction and loyalty.

Location

Europe

Key Responsibilities

• Develop and execute strategic sales plans and targets for the European market.
• Maintain and nurture relationships with existing customers and principals.
• Identify new business opportunities, pursue leads, and expand the customer base.
• Negotiate contracts and close deals with customers and partners effectively.
• Conduct product demonstrations and presentations for customers and prospects.
• Represent the company at trade shows, exhibitions, and industry events.
• Gather and provide market feedback and competitive intelligence.
• Work closely with technical and customer service teams to ensure customer satisfaction and retention.

Requirements

•  Bachelor’s degree in Engineering, Business, or a related field.
• Minimum of 5 years of sales experience in marine communication and navigation equipment or related fields.
• Demonstrated track record of achieving and exceeding sales targets.
• In-depth knowledge of the marine industry and the European market.
• Excellent communication, negotiation, and presentation skills.
• Ability to work autonomously and collaboratively as part of a team.
• Willingness to travel frequently within Europe and occasionally internationally.
• Proficiency in English and at least one other European language.

Benefits

• Competitive salary with sales-target incentives.
• Performance-based bonuses.
• Health insurance and pension plan.
• Flexible working hours and location flexibility.
• Opportunity to join a global leader in marine technology.

Job Overview

We are looking for a SATCOM experienced Deputy Manager who will be responsible for aiding the Sr. Manager – Connectivity Department by managing day-to-day operations, providing leadership and direction to department staff, and closely working with other departments to achieve organization objectives.

Key Duties and Responsibilities

• Actively engage with the product team to address daily inquiries and project requests, ensuring customer proposals are drafted and shared promptly.
• Forge a strong relationship with the technical team to ensure all support tickets are resolved quickly and without escalation.
• Collaborate with the billing department to guarantee accurate and timely updating of sales invoices and airtime invoices in the system and share them with customers.
• Work hand in hand with the after-sales team to boost the revenue of the Connectivity Department through proactive promotion of our products and services.
• Attend customer meetings alongside the sales team to present our unique solutions and persuade them to choose our services.
• Regularly sync with vendors to discuss sales pipeline, potential market opportunities, new product introductions, and pricing updates for the forthcoming period.
• Work alongside the finance department to provide customers with detailed explanations to any invoice-related questions.
• Coordinate with the logistics team to ensure smooth and timely shipment of customer orders.
• Closely work with the legal department to ensure customer contracts are accurate.
• Attend industry exhibitions for the effective promotion of our connectivity solutions & services.

Generic Managerial Responsibilities:

• Lead and manage department operations, fostering a culture of teamwork and efficiency.
• Review department performance data regularly to measure productivity, identify areas for improvement, and find potential cost reduction opportunities.
• Develop and implement new processes and features to enhance workflow in the department.
• Allocate resources appropriately to meet departmental objectives.
• Maintain strong relationships with internal partners and external stakeholders.
• Represent the department in meetings and provide updates on performance, challenges, and projections.
• Ensure that all department activities adhere to legal guidelines and policies.
• Promote a culture of high performance and continuous improvement that values learning and a commitment to quality.
• Mentor and develop staff using a supportive and collaborative approach.
• Plan and implement effective employee performance management processes.
• Establishe effective decision-making processes that achieve the company’s long and short-term goals.

Qualification and Skills:

• Proven experience 4-5 years in a managerial role in a SATCOM industry.
• Experience with VSAT, IT Network & Solutions.
• Professional and proactive work ethic with the ability to work independently.
• Exceptional interdepartmental communication skills & an out of the box thinker.
• Excellent time management skills with a proven ability to meet deadlines.
• Proficient with Microsoft Office Suite or related software.
• Experience with project management.
• A degree in Computer Science, Electronics & Communication, or a related field.

Job Overview

We are seeking a seasoned Engineer with a minimum of 6 years’ experience in Marine and Industrial Automation solutions. The ideal candidate will have a profound understanding of formalizing the technical and commercial aspects of PLC and SCADA systems, proficiency in interpreting Process & Instrumentation Diagrams (P&ID), and a proven track record of successfully delivering customized solutions. As an integral member of our team, you will be responsible for concept building, project initiation, and engaging in technical and commercial discussions with OEMs and customers globally.

Responsibilities

Technical Expertise:

• Have hands-on experience in Marine and Industrial Automation solutions, demonstrating a strong command of PLC and SCADA technologies.
• Interpret and analyze process P&ID to design and implement tailored automation solutions.

Innovative Project Leadership:

• Take the lead in conceptualizing and initiating new projects, showcasing innovative thinking.
• Drive the development of customized solutions that align with client needs and industry standards.

Collaborative Team Player:

• Foster a positive and collaborative team environment, actively contributing to the success of the engineering team.
• Work closely with cross-functional teams to ensure the seamless integration of automation solutions.

Communication and Engagement:

• The candidate should be able to communicate well in English, both written and spoken.
• Effectively communicate with OEMs across the globe, engaging in technical and commercial discussions.
• Collaborate with manufacturers and customers to understand requirements and provide optimal solutions.

Qualifications:

• Bachelor’s degree in Electrical and Electronics, Instrumentation Engineering, or a related field.
• Minimum of 6 years of hands-on experience in Marine and Industrial Automation solutions.
• Proficient in PLC and SCADA technologies.
• Strong understanding of process P&ID.
• Proven ability to initiate and lead projects with successful outcomes.
• Excellent communication skills for technical and commercial discussions.
• Positive attitude, being a team player, and the ability to work in a collaborative environment.

Added Advantage:

Knowledge of Auto CAD, Alarm Monitoring System, Boiler Control, Valve Control, Tank gauging, Power management Systems, Fire Detection and Suppression, Propulsion control system, etc.

Application Instructions:

Please submit your resume and a cover letter expressing your interest in the Engineer position. Highlight any coursework or projects related to Marine and Industrial Automation and share your eagerness to contribute to our team.

Job Overview

We are seeking a motivated and talented Junior Engineer with a minimum of 2 years’ experience in Marine and Industrial Automation solutions. This position provides an exciting opportunity to work closely with experienced professionals. The ideal candidate will be a quick learner, possess a positive attitude, and show enthusiasm for contributing to innovative projects and solutions.

Responsibilities

Learning and Development:

• Work closely with senior engineers to gain practical experience in Marine and Industrial Automation solutions.
• Be an active member to perform site inspections, understand client requirements, discuss these requirements with senior team members, and formalize the concept into a techno-commercial offer.

Project Support:

• Assist in the initiation and development of new projects under the guidance of senior team members.
• Contribute to the design and implementation of automation solutions, focusing on learning and skill development.

Team Collaboration:

• Collaborate with cross-functional teams, providing support in the integration of automation solutions.
• Actively participate in team discussions and contribute ideas to enhance project outcomes.

Communication and Learning:

• The candidate should be able to communicate well in English, both in writing and speaking. Engage in communication with OEMs and customers.
• Continue learning technically and participate in commercial discussions wherever assigned.
• Contribute to building relationships with manufacturers and customers to understand their needs.

Qualifications:

• Bachelor’s degree in Electrical and Electronics, Instrumentation Engineering, or a related field.
• Basic understanding of engineering principles, with coursework or exposure to PLC and SCADA technologies.
• Enthusiasm for learning and applying knowledge in a practical setting.
  Strong communication skills and a positive attitude.
• Ability to work collaboratively in a team environment.
• Interest in Marine and Industrial Automation solutions.

Added Advantage:

Knowledge on Auto CAD, Tank gauging, Power Management Systems, Fire Detection and Suppression, Propulsion Control System, etc.

Application Instructions:

Please submit your resume and a cover letter expressing your interest in the Junior Engineer position. Highlight any coursework or projects related to Marine and Industrial Automation and share your eagerness to contribute to our team.

Key Responsibility Area (KRA)

• Respond to customer inquiries and requests in a timely and accurate manner, via phone, email, or chat.
• Provide end-user support and resolve customer complaints in a timely and accurate manner.
• Provide training on how to use the systems and technical support to customers.
• Document all interactions with customers and end-users.
• Escalate unresolved and complex issues to the appropriate team.
• Work with other team members to improve the customer service process.
• Collaborate with other departments to ensure the smooth operation of the customer service team.
• Maintain up-to-date knowledge of our products and services.
• Stay up to date on the latest technologies, trends, and cloud computing technologies.
• Provide training to customers on how to use our cloud-based services.
• Troubleshoot and resolve network issues.
• Monitor network and systems performance and capacity.
• Maintain network and systems documentation.
• Design and implement network changes.

Job requirements

• Preferably based in India/Middle East/Europe region.
• Able to Work from Home (WFH) on day or night shift basis.
• Bachelor’s degree in computer science, information technology, or a related field.
• Minimum of 2 or 3+ years of experience in IT technical support and customer service.
• Experience as service desk analyst, technical support specialist, associate network engineer, desktop support administrator, or system support specialist.
• Experience and core understanding in routers, switches, firewalls, Wi-Fi technologies, Wi-Fi access points, VPN, DDNS, DNS, DHCP, TCP/IP, VLANs, etc.
• Experience and core understanding in Windows & MacOS operating systems. It’s an added advantage if knowledgeable in Linux OS.
• Strong knowledge and understanding of cloud computing technologies, IT networking (network protocols, routing, switching, and security) and systems, as well as excellent customer service skills.
• Ability to work independently and as part of a team.
• Excellent written and verbal communication skills.
• Excellent troubleshooting and problem-solving skills.

Certifications (if any):

• Cisco Certified Network Associate (CCNA)
• Cisco Certified Technician (CCT)
• CompTIA A+
• CompTIA IT Fundamentals+ (ITF+)
• CompTIA Network+
• CompTIA Security+

Key responsibilities

• Strong technical background within automation fields, ideally within maritime environments.
• In-depth knowledge of PC-based control and monitoring systems.
• Troubleshooting and remote maintenance of various automation products including boiler controls and calibration/replacement of related field instruments.
• Field Service attendance – Onboard vessels.
• Installation and customization of automation hardware and software as per OEM and well as job specific requirements.
• Analysis, configuration, and installation of network equipment.
• Experience with power management system and electrical troubleshooting.
• Programming of serial communication lines such as RS232, RS422 and RS485, HART.FF Etc.
• Knowledge of Modbus RTU/TCP, OPC server/client configuration, PID configuration and tuning, etc.
• Software customization using various PLC and SCADA based mimic preparations.
• Perform Retrofit tasks and upgrade of existing automation systems.

Require experience in below systems:

• EMS – Engine Manoeuvring Systems
• EPS – Engine Protection Systems
• PCS – Propulsion Control System
• UCS/MCS – Machinery control system

Requirements

• Should be an Engineering graduate specialized in Electrical or Electronic & Communication.
• With 5-8 years of hands-on experience.
• Thorough knowledge of marine Automation equipment, an added advantage if knowledge in Lyngsoe products.
• Customer focussed with a commercial mind-set and solution oriented.
• Good communication in English (written & oral).
• To be well versed in using MS Office application.
• A very good team player and an out of the box thinker.

Key responsibilities

• Supporting the sales team by coordinating with the principals (manufacturers) on Navigation & Communication products and systems including product specification/configuration, customer visits, etc.
• Study sales inquiry and propose appropriate product.
• Follow-up quotations with the sales team, if required meet the customer along with the sales team and close the order.
• Technical support to the sales development team.
• Good knowledge on current and upcoming regulations
• Coordinating with marketing team in exhibitions, promoting Navigation & Communication products.
• Maintain inventory of product marketing material for assigned products.
• Assist department in project quotations, documentations and manage/assist allocated projects.
• To work with other departments to develop product information and technical specifications.
• Generate standard solutions for the department products and systems so that the sales team can quote readymade solutions at the shortest possible time.
• Generate and/or maintain product documentation, manufacturer’s documentation & IMO regulation documentation.
• Study customer inquiry and identify correct product as per IMO and class regulations and customer requirement.
• Generate BOQ as per requirement. Appropriate pricing based on List Price, Freight, Customs & Profit Margin.
• Negotiate with customer based on company’s standard policies and guidance from the seniors.
• Identify new product based on customer requirements in consultation with department head.

Skills & Experience

• An Engineering graduate in Electronics & Communication
• At least 4-5 years of progressively responsible experience in marine navigation products and systems is a must.
• Proficiency in PC applications, including Microsoft PowerPoint, Word and Excel.
• Able to build constructive and effective relationships with a broad and diverse group of business partners.
• Demonstrate strong listening, written and oral communication skills.
• Must have good presentation skill.
• Hold a valid UAE driving license will be an added advantage.