DUBAI, UNITED ARAB EMIRATES – Mar. 09, 2016 – Elcome International, the leading marine solutions provider and system integrator in the Middle East and one of the largest marine technology companies in the world, has received Gold status as a Cobham SATCOM Technical Service Partner for 2016.
Under the new Gold Technical Service Partner (TSP) agreement, the Dubai-based company will provide end-user support, technical service, spare parts, repairs, maintenance, installation and commissioning for Cobham’s maritime L-band, VSAT, TV, marine radio/GMDSS products.
The Gold-level status was awarded following a rigorous audit by Cobham SATCOM to ensure the highest levels of service to its customers across the region. Elcome last year provided more than 690 shipboard service calls for SAILOR and Sea Tel products at ports across the Middle East and Indian Ocean.
“This Gold certification from Cobham SATCOM validates our position as the leading maritime industry service provider in the region,” said Jimmy Grewal, executive director of Elcome International. “Our service standard is one of the highest in the industry. Our team of more than 200 service engineers is factory trained and continually recertified. Our commitment is to minimize downtime through prompt and efficient 24/7 shipboard service with an industry-leading first-time fix rate.”
“Elcome has proven its ability to deliver high levels of support for SAILOR and Sea Tel end-users in the Middle East so we are delighted to name them as Cobham SATCOM Gold Technical Service Partner,” said Henrik Mertz Bondegaard, Director, Global Service, Cobham SATCOM. “Their dedication, local knowledge and technical expertise is a major asset of our Global Service Network, which has been established to provide fast, high quality response to service calls anywhere in the world.”
ABOUT ELCOME INTERNATIONAL LLC
Based in Dubai, Elcome International LLC is a diversified supplier of turnkey solutions for marine electronics, electrical and safety systems for the world maritime industry. Founded in 1969, Elcome is headquartered in a modern 100,000 sq. ft. facility in Dubai, with offices in United Arab Emirates, Bahrain, Kuwait, Oman, Saudi Arabia, Sri Lanka, Singapore and Malaysia, as well as a subsidiary and associated companies in India. The Elcome Group (including associated companies) has over 500 employees, including over 200 factory-trained engineers and technicians. The company is certified to ISO 9001:2008, ISO 14001:2004 and OHSAS 18001:2007 by DnV. Elcome is the authorized sales and service representative for many of the world’s major manufacturers of marine products and systems, and manufactures its own line of type-approved marine electrical switchboards under the ELSYS brand name. The company provides shipboard installation and service for navigation, communication, automation, maneuvering and safety systems, with 24/7 flyaway service. Elcome services over 600 vessels per month in the Arabian Gulf alone, with a first-time fix rate of 96 percent. In addition, Elcome is the region’s largest supplier of nautical charts and publications, both print and digital, and operates a modern training center and bridge simulator under a joint venture with Maersk Training. Elcome was ranked fifth in the Dubai SME100 for 2013.
Elcome International LLC
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